Margaret McNinch

UX Designer

Margaret McNinch

UX Designer

Teal Flower

Industry

Industry

Fintech

Fintech

Headquarters

Headquarters

Dallas

Dallas

Company size

Company size

1,001 - 5,001

1,001 - 5,001

Challenge

The app had a cluttered interface, making it difficult for users to navigate and find essential features. Users were facing issues with the onboarding process, which was affecting new user adoption rates. The app lacked personalization and customization options, making it less engaging and user-friendly.

Results

The redesigned app features a clean, clutter-free interface, making it easier for users to navigate and access essential features.The improved onboarding process resulted in a 35% increase in new user adoption rates.The addition of personalization and customization options enhanced user engagement, leading to a 25% increase in user retention rates.

4

Facilitated Workshops

Facilitated Workshops

8

Increase in User Retention

Increase in User Retention

+2.89%

Stakeholder, Leadership & Board Buy-in

Stakeholder, Leadership & Board Buy-in